Retail Customer Service Specialist

3 days ago


La Mirada, California, United States Living Spaces Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at Living Spaces. As a key member of our sales floor team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions.

Key Responsibilities
  • Guest Interaction: Greet and engage guests on the sales floor, providing personalized assistance and ensuring a positive shopping experience.
  • Operations Support: Partner with the Operations Supervisor to maintain the cash office and operations counter, executing standard work procedures with precision.
  • Training and Development: Complete and demonstrate proficiency in all company training modules, ensuring effective execution of standard work expectations.
  • Team Collaboration: Work closely with team members to ensure seamless execution of guest transactions and maintain a high level of customer satisfaction.
  • Problem Resolution: Assist the Store Manager in resolving guest escalations, returns, and discounts, ensuring prompt and effective resolution.
  • Cash Office Procedures: Execute cash office procedures to exacting standards, maintaining accuracy and attention to detail.
  • Self-Audit Routine: Establish a self-audit routine to ensure compliance with Asset Protection Audit standards.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Experience: 1 year of retail experience in a direct customer interactive environment required, with 1-2 years of customer service experience preferred.
  • Computer Skills: Proficient experience in Microsoft Office programs.
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Vacation
  • Sick Time
  • Flex Spending Account
  • Employee Assistance Program


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