Field Service Technician

8 hours ago


West Liberty, West Virginia, United States CDK Global Full time
Job Title: Field Service Technician

CDK Global is seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, servicing, and maintaining equipment at our customer sites.

Key Responsibilities:
  • Install and perform onsite repairs of simple network products.
  • Provide 24 x 7 support for Clients and other FSR's when requested.
  • Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
  • Respond to and resolve assigned onsite preventative and corrective maintenance calls.
  • Provide high quality installations, upgrades of all computer equipment sold by CDK.
  • Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.).
  • Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
  • Continued education to remain current and increase knowledge on new and existing equipment.
  • Represent CDK in a personal and professional manner when responding to onsite service related issues.
  • Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
  • Obtain meaningful results from projects assigned and/or approved by supervisor.
  • Interface with baseline region on service related issues.
Requirements:
  • Ability to interact with upset clients and defuse possible client dissatisfaction.
  • Strong communication skills.
  • Strong working knowledge of Windows based operating systems and applications.
  • Ability to operate test equipment.
  • Superior troubleshooting skills.
  • Advance technical knowledge and the ability to isolate and resolve peripheral equipment: laser printers, impact printers and line printers problems.
  • Good interpersonal and organizational skills.
  • Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
  • Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
  • Ability to plan projects within established deadlines, etc.
  • This position requires 80-90% regional travel with some overnight travel, and you must be available for overtime and some weekend installations.
  • Ability to coordinate/organize activities, information, materials or other resources within tasks or projects such as peripherals, etc. to meet clients' needs on time.
  • Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily.
  • Minimum AA degree in Electronics, Computer Technology or equivalent experience.
  • Preferred: BS degree in Computer Science or equivalent experience.
Benefits:
  • Medical, dental, and vision benefits.
  • Paid Time Off (PTO).
  • 401K Matching Program.
  • Tuition Reimbursement.


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