Field Service Technician
8 hours ago
CDK Global is seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, servicing, and maintaining equipment at our customer sites.
Key Responsibilities:- Install and perform onsite repairs of simple network products.
- Provide 24 x 7 support for Clients and other FSR's when requested.
- Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
- Respond to and resolve assigned onsite preventative and corrective maintenance calls.
- Provide high quality installations, upgrades of all computer equipment sold by CDK.
- Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.).
- Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
- Continued education to remain current and increase knowledge on new and existing equipment.
- Represent CDK in a personal and professional manner when responding to onsite service related issues.
- Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
- Obtain meaningful results from projects assigned and/or approved by supervisor.
- Interface with baseline region on service related issues.
- Ability to interact with upset clients and defuse possible client dissatisfaction.
- Strong communication skills.
- Strong working knowledge of Windows based operating systems and applications.
- Ability to operate test equipment.
- Superior troubleshooting skills.
- Advance technical knowledge and the ability to isolate and resolve peripheral equipment: laser printers, impact printers and line printers problems.
- Good interpersonal and organizational skills.
- Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
- Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
- Ability to plan projects within established deadlines, etc.
- This position requires 80-90% regional travel with some overnight travel, and you must be available for overtime and some weekend installations.
- Ability to coordinate/organize activities, information, materials or other resources within tasks or projects such as peripherals, etc. to meet clients' needs on time.
- Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily.
- Minimum AA degree in Electronics, Computer Technology or equivalent experience.
- Preferred: BS degree in Computer Science or equivalent experience.
- Medical, dental, and vision benefits.
- Paid Time Off (PTO).
- 401K Matching Program.
- Tuition Reimbursement.
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