Client Solutions Coordinator

2 weeks ago


Framingham, Massachusetts, United States Tribute Home Care Full time
About the Role

Tribute Home Care is seeking a dedicated and customer-focused Client Solutions Coordinator to join our Massachusetts team.

This is a great opportunity for someone looking for meaningful, mission-driven work and a fun, collaborative work environment where they feel at home.

Key Responsibilities
  • Work with prospective and current clients, their families, and other professionals involved in their care to ensure a positive experience from the start of their home care services.
  • Speak with clients over the phone to determine the amount and type of service needed.
  • Set up in-person assessments with one of Tribute's Client Solutions Managers.
  • Support Tribute's clients by connecting them with resources, collecting feedback, and collaborating with Client Solutions Managers to ensure a wonderful service experience.
  • Support Tribute's Caregivers through providing detailed and up-to-date client care information, and ensuring they have the knowledge and tools they need to be successful.
Requirements
  • At least 2 years of administrative work experience.
  • Unwavering, passionate commitment to the customer experience and service excellence.
  • Strong writing and communication skills.
  • Strong attention to detail and organization.
  • Collaborative spirit.
  • The ability to travel in the Boston, MetroWest Boston, and North of Boston area as needed.
  • Vaccination against COVID-19.
What We Offer
  • Strong, mission-driven culture.
  • Opportunities for growth as we expand services in Massachusetts.
  • Fun, collaborative, and supportive team that you will love working with.
  • The ability to work from home / remote.
  • Competitive salary.
  • Unlimited paid time off.
  • Health, dental and vision insurance with employer contribution.
  • 401(k) retirement plan.


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