Customer Service Specialist

3 weeks ago


San Francisco, California, United States Auto-Chlor System Full time
Job Overview

We are seeking a skilled Customer Service Specialist to join our team at Auto-Chlor System.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a valid driver's license with a good driving record.

This is an excellent opportunity for individuals who enjoy providing exceptional customer service and want to grow their career within a dynamic organization.

About the Role

Salary: $23 per hour plus overtime

Key Responsibilities:

  • Troubleshoot dish machine operations and correct mechanical problems.
  • Upsell and cross-sell additional products and services to customers.
  • Provide on-call emergency service.
  • Collect customer payments and consistently follow up to ensure accounts are current.
  • Deliver and pick-up chemicals.
  • Build rapport with decision-makers.
  • Resolve customer concerns.
  • Train customers on proper usage of cleaners and sanitizers.
  • Negotiate service agreement renewals and price increases.

Benefits:

  • Extensive paid training for our Route Service Drivers who deliver valuable service to customers every day.
  • Development opportunities to move up within the company.
  • Competitive pay with commission and bonus opportunities.
  • Company vehicle and mobile phone.
  • Comprehensive benefits package including medical, dental, vision, and life insurance.
  • We offer a 401(k) plan as well as Profit Sharing, and Employee savings account.
  • Paid vacation, holidays, and sick leave.


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