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Field Service Engineer

1 month ago

Phoenix, Arizona, United States ASM Company Full time
Job Title: Field Service Engineer

ASM Company is a leading global supplier of products, services, and materials for semiconductor processing. We are seeking a highly skilled Field Service Engineer to join our team.

Responsibilities:
  • Ensure safety protocols are adhered to while performing work.
  • Install equipment at customer locations, including new equipment, upgrades, and system relocations.
  • Diagnose problems, identify, and order components, and make necessary repairs.
  • Co-work with local and international technical support teams to solve problems.
  • Monitor, maintain, and optimize equipment daily to enhance functionality and prevent problems.
  • Provide technical support to customers to correct system malfunctions.
  • Train customers in use and routine maintenance of equipment.
  • Perform administrative and coordination duties, including update install status reports, update install project plans, update procedures, facilitate pass-downs, create work orders, and create corrective action/preventative action reports.
  • Coordinate labor and material resource planning.
  • Provide appropriate support and assistance to less experienced ASM personnel, as necessary.
Requirements:
  • Minimum of an associate degree from an accredited school in electronics/electro-mechanical discipline or equivalent military technical training.
  • 1+ years of field service/customer support experience and/or manufacturing experience in final assembly or test of semiconductor capital equipment.
  • Knowledge in any or all the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.
Working Conditions:

This position will require you to lift and/or carry 1-10lbs frequently and up to 50lbs occasionally. Other physical requirements include frequent standing, walking, sitting, communicating; and occasional reaching above your shoulder, climbing, squatting, kneeling, bending, and grasping. You will also be required to wear Personal Protective Equipment (PPE) while working.

About ASM Company:

At ASM Company, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas.