Customer Support Representative
6 days ago
As a Customer Support Representative at Deposita, an Allied Universal Company, you will play a pivotal role in providing exceptional customer experiences to our clients. This dynamic position involves identifying customers' needs, clarifying information, and providing direct support or guidance towards resolution.
The ideal candidate will have a strong understanding of customer service and customer relations, with a minimum of two years of work experience in a technical customer service call center. They will be highly motivated, with a strong desire to learn and exercise good judgment and decision-making skills.
In this role, you will also create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level. You will be willing to be cross-trained in other areas of the department and consistently demonstrate effective personal performance that positively impacts the departmental performance metrics.
Responsibilities- Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
- Tackle a variety of problems in technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Willingness and Ability to be cross trained in other areas of the department
- Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
- High school diploma or equivalent
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Strong understanding of customer service and customer relations
- Highly motivation and strong desire to learn
- Ability to exercise good judgment and decision-making
- Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
- Effective written and oral communication skills
- Able to assess and evaluate situations effectively
- Skilled in identifying critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem solving and analytical skills
- Ability to work in a team environment
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k) plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly
We offer a competitive salary of $17.00 per hour, with increased rate for bilingual French (Canadian) speaking representatives of $18.00 per hour. Remote work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occasional in-office meetings/trainings.
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