Receptionist Concierge

2 days ago


Chicago, Illinois, United States Compass Group USA Full time
Job Summary

The Reception Concierge will establish a welcoming and professional atmosphere for clients, employees, and their guests in the Chicago-based office. This role will be the first point of contact for all customers arriving at the site.

Key Responsibilities:
  • Welcome employees and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
  • Seamlessly guide employees and visitors through the badge process with meticulous attention to detail, serving as a gracious escort to their destination, leaving lasting impressions at every turn.
  • Support inquiries from guests with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.
  • Upon request, deliver engaging, informative, and immersive historical tours that ensure guests have a memorable and enriching experience, aligned with the highest standards of hospitality.
  • Demonstrate agility and foresight in assisting with resolving booking conflicts, offering proactive solutions and engaging with site coordinator support when necessary.
  • Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.
Preferred Qualifications:
  • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge reception role.
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with employees and visitors.
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology/equipment.
  • Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
  • Meeting and Event planning experience preferred.
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
  • Two years' experience in a client service/front of the house position within a hospitality or corporate environment.

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