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Customer Experience Representative

2 months ago

Reston, Virginia, United States BrokerHunter Full time
About the Role

We are seeking a highly skilled and empathetic Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through phone, email, and chat channels.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels
  • Act as the voice of the customer, identifying and communicating better ways to serve our customers
  • Develop deep subject mastery of complex financial concepts, including equities trading, margin, and options trading

Requirements:

  • Active FINRA Series 7 and 63 Licenses
  • Excellent customer service, written and verbal communication skills
  • Ability to adapt to a fast-paced environment and prioritize tasks effectively
  • Schedule flexibility, including evenings and weekend hours

What We Offer:

  • Market competitive compensation structure
  • 100% paid health insurance for employees and 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning, and development
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away, including company holidays, paid time off, sick time, and parental leave

Location: This role is located in one of our office locations, which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.