Data Applications Specialist
16 hours ago
About Us
At Early Warning, we're a trusted name in payments, powering and protecting the U.S. financial system with cutting-edge solutions like Zelle and PazeSM.
We partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Candidates must independently possess the eligibility to work in the United States at the date of hire. This position is ineligible for employment Visa sponsorship.
Job Summary
This role provides primary administration and support of data and analytics related applications used at Early Warning. The position serves as a Subject Matter Expert (SME) for data applications and ensures they remain current and serve the needs of Early Warning users.
Main Responsibilities
- Act as owner and primary administrator of assigned application(s).
- Provide application and system support to all employees for assigned application(s).
- Troubleshoot issues, providing expert level support, and resolve or escalate them as needed.
- Architect the application(s) to meet business needs, establish integration with other applications, and set best practices for administering and securing application(s).
- Monitor application performance, evaluate, and optimize it.
- Promote job automation using scripts and other tools.
- Implement solutions to meet customer or business needs.
- Analyze and configure 3rd party applications, document their implementation, and provide support.
- Analyze application incidents to identify root causes and work with vendors to implement solutions.
- Improve existing processes to increase efficiency and implement changes as needed.
- Work with stakeholders to establish measurable key metrics, KPIs, and SLAs.
- Evaluate vendor-provided upgrades and patches, ensure successful installation, and validate them.
- Monitor license usage and budgeting for licensing costs, provide metrics on anticipated needs during budget cycles, and submit procurement requests when additional licenses are required.
- Process change requests for modifications to application configurations.
- Maintain an application roadmap and collaborate with leadership to prioritize projects.
- Provide timely and accurate status reports.
- Manage projects to build new functionality, workflows, processes, and/or reporting in the application, including requirements gathering, configuration, testing, user documentation, and training.
- Develop and maintain user documentation for assigned application(s), including policies and procedures.
- Drive user adoption across the organization through training and best practices.
- Maintain relationships with vendors to resolve application issues and inform future releases that meet Early Warning's needs.
Requirements
- Bachelor's Degree in Business, Communications, Computer Science, or related field.
- 4+ years of experience as an application administrator in an enterprise environment.
- Familiarity with data domain applications like Tableau, Business Objects, Infoburst.
- Experience with database applications such as MSSQL, Hadoop.
- Deploying applications to hosted cloud platforms like AWS.
- Excellent communication skills to interact effectively with management and staff.
- General knowledge of office productivity tools like Windows OS, MS Office, Visio.
- Familiarity with applications like JIRA, Confluence, ServiceNow, Workday.
- Demonstrated experience supporting vendor-provided applications.
- Strong coaching and mentoring capabilities.
- Able to manage multiple priorities and have strong attention to detail.
Compensation
The estimated annual salary for this position in Phoenix, AZ is $122,500.
Candidates are eligible for a discretionary bonus and benefits package, which includes healthcare coverage, 401(k) retirement plan, paid time off, and more.
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