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Guest Services Representative

2 months ago

Chesapeake, Virginia, United States Delta Hotels by Marriott Full time
Join the Delta Hotels by Marriott team as a Front Desk Associate and embark on a rewarding career filled with opportunities for growth and development.

Position Overview:
The Front Desk Associate plays a crucial role in ensuring our guests have a memorable experience. This position requires a friendly demeanor, exceptional organizational skills, and the ability to manage multiple tasks while providing outstanding service.

Key Responsibilities:
  • Deliver exceptional service to all guests consistently.
  • Welcome and register guests, accommodating special requests when feasible.
  • Maintain knowledge of reservation systems and procedures, including handling cancellations.
  • Efficiently manage guest check-ins and checkouts with a professional attitude.
  • Ensure accurate cash handling and balance cash drawers at the end of shifts.
  • Communicate special requests and late checkouts to the housekeeping team.
  • Receive and relay messages for guests, ensuring timely communication.
  • Provide information regarding hotel services, local attractions, and travel guidance.
  • Process room charges and payments accurately, following company policies.
  • Maintain a clean and organized Front Desk area, ensuring safety and professionalism.
  • Stay informed about hotel amenities, staff roles, and service hours.
  • Understand and promote loyalty programs and current promotions.
  • Exhibit proper telephone etiquette and communication skills.
  • Be knowledgeable about emergency procedures and protocols.
  • Perform additional duties as assigned by management.
Qualifications:
To excel in this role, candidates should possess the following skills and attributes:
  • A genuine desire to exceed guest expectations.
  • Excellent verbal and written communication abilities.
  • Dependability and a strong work ethic.
  • Proficiency in computer systems and software.
  • A minimum of a high school diploma or equivalent.
  • Availability to work weekends and holidays.
Why Join Us?
Delta Hotels by Marriott is dedicated to providing a supportive work environment that fosters personal and professional growth. We value our employees and offer comprehensive training, career advancement opportunities, and competitive benefits.

Benefits Include:
  • Medical, Dental, Vision & 401(k) with company match.
  • Voluntary Short-Term Disability.
  • Life & Accidental Death Insurance.
  • Employee Discounts on hotel stays.
  • Paid Time Off.
  • Training and Development Opportunities.

Delta Hotels by Marriott is an equal opportunity employer, committed to diversity and inclusion in the workplace.