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E-commerce Specialist

1 month ago

Glen Allen, Virginia, United States ChemTreat Full time
About the Role

We are seeking a highly skilled E-commerce and New Account Specialist to join our team at ChemTreat, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers through a high volume of complex electronic requests.

Key Responsibilities
  • Process and confirm customer Purchase Orders (PO) through various methods, including email, fax, EDI, and customer e-commerce websites.
  • Support the sales force to resolve complex situations and problem-solve delivery issues.
  • Create new accounts in our system and maintain customer e-commerce websites to pull and confirm customer orders.
  • Review customer Purchase Orders (PO) for order entry and accurately place text-based, customer PO, and email chain orders.
  • Read and decipher notes in order entry and follow the escalation procedure for outstanding tasks.
Additional Responsibilities
  • Provide phone support as a backup member of our phone support team.
  • Develop and share best practices with the team and understand and adapt to changes in processes and procedures.
Requirements
  • Associate's Degree or Bachelor's Degree preferred.
  • 2-3 years of business and/or customer contact center experience preferred.
  • Spanish or French verbal and written skills a plus, but not required.
Working Conditions

This role will be performed in an indoor work office environment with good ventilation, adequate lighting, and low noise levels.

Equal Opportunity Employer

ChemTreat, Inc. is an Equal Opportunity Employer and welcomes applications from diverse candidates.