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Patient Access Coordinator I

2 months ago

Greensboro North Carolina, United States Cone Health Full time

Overview:

Talent Pool:
Admin/Clerical


At Cone Health Medical Group, we are dedicated to attracting and retaining exceptional patient access coordinators who are committed to making a positive impact on our patients, communities, and colleagues. As a Great Place to Work-CertifiedTM organization, you will have the opportunity to create a meaningful career within a supportive culture that values caring, inclusion, growth, and compassion.

It's more than just a job; it's a calling. Our brand promise is 'We're right here with you.' If this resonates with you, you belong with us.

We operate multispecialty practices across numerous locations serving multiple counties.

Some of our specialties include:
Behavioral Health, Gastroenterology, Heartcare, Oncology, Dermatology, Endocrinology, Sports Medicine, Neurology, OB/GYN, Pediatrics, Urgent Care, Pulmonary, Surgery, Primary Care, Geriatrics & More.

We promote work-life balance with primarily Monday to Friday first shift schedules.

Our practices vary from intimate settings to larger environments.


We provide team member wellness initiatives such as massage therapy, onsite fitness facilities with complimentary fitness classes, and rewards for physical activity.

We also have team member engagement programs including book clubs, diversity councils, and shared governance.

Tuition reimbursement is available.


There are opportunities for growth within the system through programs like RISE, Certified Medical Assistant Academy, Nurse Tech Program, and Pharmacy Academy, to name a few.


Role Overview:


The Patient Access Coordinator I plays a crucial role in our front office operations. As the initial point of contact, this position is responsible for fostering a welcoming atmosphere for all internal and external customers while ensuring that all pre and post-appointment tasks are executed with precision and efficiency.


Key Responsibilities:


1. Assists patients throughout the registration process by verifying patient demographics and insurance details to ensure accuracy for payment processing and billing.

2. Adheres to established protocols for collecting and posting co-pays, processing payments, and reviewing records for outstanding debts, in compliance with regulations.

3. Maintains an accurate cash drawer, prepares daily deposits, and follows practice closing procedures.

4. Follows scheduling guidelines for the clinic.

5. Manages referral and testing appointments.

6. Adheres to office procedures for incoming communications and coordinates necessary follow-ups.

7. Obtains pre-certifications as required and notifies the pre-certification coordinator for follow-up.

8. Ensures a positive guest experience by adhering to service protocols.

9. Provides general clerical support, including handling paperwork, medical records, faxes, scans, and filing.

10. Sends new patient packets and contacts new patients prior to their scheduled appointments, adhering to no-show policies and promptly sending notifications for no-shows.

11. Performs other duties as reasonably required or assigned.

Qualifications:

EDUCATION:

Required:
High School Diploma or equivalent.

Preferred:
Graduate of a certified medical office training program.

EXPERIENCE:

Preferred:
Experience in customer service or administrative roles, preferably in a medical office setting.