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Guest Services Representative

2 months ago


Center Valley, Pennsylvania, United States High Hotels Full time
Guest Services Representative

High Hotels Ltd. is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality.

Key Responsibilities:
  • Respond to guest requests and inquiries in a courteous and efficient manner.
  • Take, modify, and cancel guest reservations while ensuring accurate and up-to-date information.
  • Communicate hotel facilities and services to all guests, providing a positive and welcoming experience.
  • Assist guests with arrivals and departures, ensuring a smooth and seamless process.
  • Answer front desk phone calls and handle departmental accounting and financial transactions.
Requirements:
  • A high school diploma or general equivalent (GED) is preferred.
  • Ability to work in a team environment and independently, with strong communication and math skills.
  • Customer service experience is essential, with a focus on providing exceptional guest experiences.
  • Availability to work weekends and holidays is required, with a shift premium of $2/hr.
Benefits:
  • Comprehensive total compensation package, including medical benefits, 401(k), and vacation time.
  • Excellent benefits, including medical, dental, and vision, available for full-time coworkers.
  • 401(k) Retirement Plan with a company match.
  • Bonus programs for all housekeeping and front desk coworkers.
  • Worldwide travel discounts.

High Hotels offers a fun working environment, with a focus on promoting a positive and engaging work culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.