Customer Service Representative

1 week ago


Watertown, Connecticut, United States Blasius Kia Full time
Job Description

**Job Title:** Receptionist

**Job Summary:** We are seeking a highly skilled and experienced Receptionist to join our team at Blasius Kia. The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide exceptional customer service and represent the company's values.

**Key Responsibilities:**

  • **Greet and Assist Visitors:** Greet visitors in a friendly and professional manner, providing a positive first impression of the company.
  • **Answer and Direct Calls:** Answer phone calls and direct inquiries to the appropriate department, ensuring that customers receive timely and accurate information.
  • **Provide Product Information:** Provide accurate information about the company's products and services, including features, benefits, and pricing.
  • **Handle Customer Inquiries:** Handle customer inquiries and resolve complaints in a timely and professional manner, ensuring that customers are satisfied with their experience.
  • **Maintain Reception Area:** Maintain the cleanliness and organization of the reception area, ensuring that it is welcoming and professional.
  • **Manage Mail and Packages:** Manage incoming and outgoing mail and packages, ensuring that they are delivered to the correct department or individual.
  • **Schedule Appointments:** Schedule appointments and maintain calendars, ensuring that customers are scheduled at a convenient time.
  • **Perform Administrative Tasks:** Perform various administrative tasks, including filing, data entry, and photocopying, to support daily operations.

**Requirements:**

  • **Prior Experience:** Prior experience as a receptionist or in a similar role is preferred.
  • **Communication Skills:** Excellent communication and interpersonal skills are essential for this role.
  • **Technical Skills:** Proficient in using phone systems, office equipment, and computer software.
  • **Organizational Skills:** Strong organizational and multitasking abilities are required to manage multiple tasks and priorities.
  • **Attention to Detail:** Attention to detail and accuracy are essential for this role, as the Receptionist will be responsible for maintaining accurate records and providing accurate information to customers.
  • **Professional Appearance:** A professional appearance and demeanor are required for this role, as the Receptionist will be the first point of contact for customers.
  • **Customer Service Orientation:** A customer service-oriented approach is essential for this role, as the Receptionist will be responsible for providing exceptional customer service and representing the company's values.
  • **Availability:** Must be available for nights and Saturdays.

**Benefits:**

  • **Competitive Compensation:** Competitive compensation package.
  • **Medical and Dental:** Medical and dental benefits after 90 days of service.
  • **401 K Plan:** 401 K plan after 1 year of service.
  • **Paid Time Off:** Paid time off and vacation after 1 year of service.
  • **Growth Opportunities:** Opportunities for growth and professional development.
  • **Training:** Comprehensive training program.
  • **Employee Vehicle Purchase Offers:** Employee vehicle purchase offers.
  • **Family Owned and Operated:** Family owned and operated business.
  • **Saturday Lunches:** Saturday lunches provided.


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