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Business Services Consultant

2 months ago

Dublin, California, United States SAP Full time
About the Role

We are seeking a highly skilled and experienced Client Delivery Manager to join our SAP Enterprise Cloud Services (ECS) organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring the successful execution of our cloud-based services.

Key Responsibilities
  • Own and grow client engagements for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plans and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
  • Share knowledge across CDM community.
Requirements
  • Fluency in English is mandatory.
  • Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation-, and de-escalation management.
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
  • SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure certifications are beneficial.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, driven by a purpose to help every business run as an intelligent, sustainable enterprise.

We win with inclusion, focusing on health and well-being, and flexible working models to ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We are proud to be an equal opportunity workplace and are an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.