Centralized Scheduling Coordinator

5 days ago


Little Rock, Arkansas, United States Arkansas Urology Full time
Job Summary

We are seeking a highly skilled and organized Centralized Scheduler to join our team at Arkansas Urology. The successful candidate will be responsible for managing the daily scheduling operations of our office, ensuring seamless patient flow and exceptional customer service.

Key Responsibilities
  • Patient Scheduling: Greet patients in a polite and helpful manner, provide necessary instructions, and update patient information.
  • Appointment Management: Schedule, cancel, and reschedule patients, as well as prepare appointment schedules for physicians.
  • Communication: Answer phones in a pleasant manner, accommodate patient needs, and record messages for physicians and nurses.
  • Record Management: Request historical medical records from referring providers or primary care physicians as needed for patient treatment.
  • Office Operations: Maintain adequate levels of office supplies, manage daily tasks, and maintain patient confidentiality and compliance with HIPAA laws and regulations.
Requirements
  • Education: High School diploma or GED.
  • Experience: Previous experience in appointment scheduling in a healthcare environment, preferably in a physician office, clinic, or hospital.
  • Skills: Highly skilled in verbal communications, problem-solving, prioritization, and organization. Proficient in typing (45 WPM) and basic computer skills, including experience with EMR/EHR systems and Microsoft Outlook.
Work Environment

This is a full-time position, Monday through Friday, 7:45 AM to 4:30 PM.



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