Collections Specialist

2 weeks ago


San Antonio, Texas, United States San Antonio Retail Merchants Assoc Full time
Job Title: Collections Specialist

We are seeking a highly skilled and motivated Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting 3rd party collection accounts in accordance with State and Federal collection practices.

Key Responsibilities:
  • Makes outbound phone calls to various debtors in an attempt to collect a payment, arrange for payments, and/or an acceptable payment arrangement utilizing effective telephone collection techniques and principles while meeting call service levels.
  • Negotiates coordinates payments, and responds to inquiries including conducting searches via phone or Internet to determine the location of debtors.
  • Updates call results and enter any other pertinent information into databases by maintaining a record of all customer contacts.
  • Processes electronic payments using the collections system.
  • Refers to complex questions, problems, or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction.
Requirements:
  • 1-3 years experience in collections.
  • Superior interpersonal and problem-solving skills along with a high initiative to succeed.
  • Exceptional communication skills – the ideal candidates will be well-rounded, pleasant, energetic, and articulate.
  • Strong attention to detail and a multi-tasker
  • Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
  • Ability to navigate a computer while on the phone
  • Ability to work well in a fast-paced office environment
Preferred:
  • Previous supervisor/team lead experience within a call center or financial institution environment preferred
  • Bilingual Spanish/English
  • Familiarity with FDCPA
  • Previous 3rd party collections experience

Sarma, a leading provider of mortgage lending services, employment/tenant screening, and third-party collections agency services, is committed to building a great relationship with its employees and customers. We believe in creating a positive and supportive work environment that fosters growth and development.



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