Franchise Development Specialist

4 weeks ago


Camp Hill, Pennsylvania, United States OneSource Staffing Solutions Full time

Are you a customer service champion with a passion for building relationships and helping businesses succeed? Do you enjoy learning new things and have a knack for problem-solving? If so, then we have an exciting opportunity for you

About the Role:

As a Support Center Franchise Advisor, you will play a vital role in the success of our Franchised Business Owners. You will be their dedicated partner, providing initial and ongoing training, exceptional customer service support, and helping them grow their businesses. You will act as a liaison between Franchised Business Owners and their customers, ensuring everyone receives the best possible experience while training and coaching the Franchised Business Owners to take on those tasks themselves and give them the tools to succeed.

Key Responsibilities:

  • Train and develop new and existing Franchised Business Owners on the system, becoming a subject matter expert within your region.
  • Build strong relationships with Franchised Business Owners and their customers, identifying and resolving customer issues to maintain satisfaction and brand integrity.
  • Assist Franchised Business Owners in selling additional commercial cleaning services like increased frequency, floor care, and more.
  • Conduct initial walk-throughs of new customer properties and assess their cleaning needs to best match them with a Franchised Business Owner.
  • Sell janitorial equipment and supplies from our National Approved Vendor Program to Franchised Business Owners based on their needs.
  • Track and document customer service ratings, ensuring timely resolution of any problems.
  • Participate in weekly staff meetings and daily operations discussions.

What We Offer:

  • The opportunity to make a real difference in the success of small businesses.
  • A supportive and collaborative work environment.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.

Ready to take on this exciting challenge?



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