Upscale Dining Establishment Leader

3 weeks ago


Grand Rapids, Michigan, United States Harper Associates Full time

About Harper Associates

Harper Associates specializes in the permanent placement of experienced professionals. Our long-standing history in the recruitment industry makes us unique, and we strive to offer personal attention and dedication to meet our clients' needs.

Job Summary

We are seeking a highly motivated Restaurant General Manager / Operations Manager to join our dynamic team and help oversee service and operations in our upscale dining establishments. The ideal candidate will possess a passion for hospitality, exceptional leadership skills, and the ability to drive results in a fast-paced environment.

Main Responsibilities

  • Operational Excellence: Manage daily restaurant operations, ensuring adherence to company standards for quality, service, and cleanliness.
  • Team Leadership: Recruit, train, and manage a team of managers and front-of-house staff, fostering a positive and professional work environment.
  • Financial Performance: Monitor budgets, control costs, and maximize profitability while maintaining quality and service standards. Prepare regular financial reports and forecasts.
  • Guest Experience: Maintain a guest-first mindset, ensuring each customer receives exceptional service. Handle customer feedback and resolve any issues promptly.
  • Compliance: Ensure all health, safety, and hygiene standards are met. Oversee compliance with licensing, safety, and food regulations.
  • Marketing & Promotion: Collaborate with marketing teams to develop and implement strategies for special events, promotions, and menu innovations.
  • Inventory & Purchasing: Manage inventory, ordering, and vendor relationships.
  • Brand Standards: Maintain and elevate the brand's reputation by upholding and enforcing company guidelines and service standards.

Requirements

  • Experience: Minimum 5 years of experience in restaurant management, preferably in a high-end or fine dining environment.
  • Leadership Skills: Proven track record of leading and developing successful teams.
  • Financial Acumen: Strong experience in budgeting, forecasting, and financial analysis.
  • Communication Skills: Exceptional ability to work under pressure and handle multiple priorities.
  • Knowledge: Passion for food, wine, and fine dining; knowledge of industry trends, best practices, and operational strategies.
  • Education: Bachelor's degree in Hospitality Management or a related field (preferred).

What We Offer

  • Salary: $70,000 - $90,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
  • Paid Time Off: Generous paid time off policy and flexible scheduling.
  • Career Advancement Opportunities: Regular opportunities for career advancement within our upscale restaurant group.
  • Dynamic Work Environment: Fast-paced and dynamic work environment focused on innovation and excellence.
  • Employee Discounts: Employee discounts at all of our locations.


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