Customer Service Associate Specialist

4 days ago


Dorchester, United States East Cambridge Savings Bank Full time

East Cambridge Savings Bank is actively recruiting for Full-Time Customer Service Associates. This role involves performing a wide variety of customer-initiated transactional services and related accounting/clerical tasks under the general supervision of a Banking Center Supervisor or Business Development Sales Manager.

The ideal candidate will have a minimum of 1 year of cash handling experience, preferably in retail banking. They should also possess excellent interpersonal and communication skills, as well as the ability to work independently and take initiative. Spanish speaking proficiency is a plus.

Key responsibilities include:

  • Buying and selling teller cash to maintain authorized amounts
  • Greeting and assisting customers in a professional manner, promoting products and services, and directing customers to appropriate staff as needed
  • Making referrals based on predetermined sales goals and being knowledgeable about customer needs through conducting needs analyses

We offer an estimated salary range of $45,000 - $60,000 per year, depending on experience. If you are a motivated individual with excellent customer service skills, please submit your application for consideration.



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