Dealership Customer Service Representative
1 week ago
About Pettus CDJR - De Soto
Pettus CDJR - De Soto is an award-winning dealership located in De Soto, Missouri, serving the surrounding areas with exceptional customer service and top-notch automotive products. As a leading Chrysler, Dodge, Jeep, and RAM dealership, we strive to create a positive and supportive work environment that fosters growth and success for our team members.
We take pride in being a customer-centric organization, prioritizing the needs of our customers and ensuring that they receive the best possible experience when visiting our dealership. Our commitment to excellence extends beyond our customers, as we also focus on developing and nurturing our team members' skills and talents.
Our work environment includes:
- Growth opportunities
- Company perks
- Top pay ($64,000/year)
- Great benefits
- On-the-job training
- A company with heart
- A place to grow roots
Description of the Role
The ideal candidate will be a highly organized and detail-oriented Service Advisor who can efficiently manage appointments and services, communicate with customers and technicians, and provide exceptional customer service.
Responsibilities
- Greet customers and provide exceptional customer service
- Listen to customer concerns and accurately document them
- Schedule appointments for vehicle services
- Provide estimates for repairs and services
- Communicate with technicians to ensure timely completion of work
- Maintain accurate records of services performed and payments received
- Process cash and credit card transactions
- Assist with inventory management and ordering of parts and supplies
- Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
Requirements
- Knowledge of automotive repair and maintenance procedures
- Two years of previous Service Advisor experience required
- Chrysler Certifications required
- Familiarity with air brake, tire service, shocks struts, suspension, oil change, transmission, brake repair, auto body repair, and diesel engine repair is a plus
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Cash handling experience is preferred
Benefits
- Comfortable Work Environment: Enjoy working in temperature-controlled shops designed for your comfort.
- Exclusive Employee Discounts: Get special pricing on vehicles, parts, and services to keep you and your family on the road.
- Comprehensive Health Benefits: We offer health, dental, and vision insurance to ensure you and your loved ones are covered.
- Invest in Your Future: Take advantage of our 401K matching program and plan for a secure future.
- Free College Degrees: Further your education without the financial burden—our program covers the cost.
- Exciting Travel Discounts: Enjoy special discounts on travel and amusement parks, perfect for your next adventure.
- Relax at the Company Lake House: Take a free weekend getaway to our serene lake house.
- Team Building & Events: Participate in various team-building events that make work fun and rewarding.
- Paid Training & Development: We invest in you with paid training, manufacturer courses, and personal development opportunities.
- Career Growth: We believe in promoting from within, offering numerous advancement opportunities.
- Tool Insurance: Protect your essential tools with our catastrophic tool insurance.
- Paid Time Off: Balance work and life with vacation and sick days.
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