Ford Certified Service Advisor/Writer
2 days ago
About Pettus Automotive
Pettus Automotive is a leading automotive group operating in multiple locations in Missouri. We offer a full range of pre-owned inventory and are a franchised dealer group for Ford, Chrysler, Dodge, Jeep, and RAM.
Our Company Culture
We are a professional, customer-centric, and collaborative organization. Our team members are our most valuable asset, and we treat them as such. We are like family, and our connection to our team and our extraordinary bonds allow us to fulfill our mission in automotive service and sales to our customers and create lifelong relationships.
Work Environment
Our work environment includes:
Growth opportunities
Company perks
Top pay
Great benefits
On-the-job training
A company with heart
A place to grow roots
About the Role
We are seeking a fast-paced and busy service shop for a Service Advisor who is a vital part of our dealership. This role is for a multitasking, customer service superstar who is the liaison between our technicians and our customers. This is a challenging and rewarding role that requires excellent communication and interpersonal skills.
Responsibilities
Greet customers and provide excellent customer service
Two years of relevant Service Advisor experience
Dealership franchise experience is preferred
Ford certifications required
Listen to customer concerns and accurately document them
Schedule appointments for vehicle services
Provide estimates for repairs and services
Communicate with technicians to ensure timely completion of work
Maintain accurate records of services performed and payments received
Process cash and credit card transactions
Assist with inventory management and ordering of parts and supplies
Requirements
Knowledge of automotive repair and maintenance procedures
Familiarity with air brake, tire service, shocks struts, suspension, oil change, transmission, brake repair, auto body repair, and diesel engine repair is a plus
Strong communication and interpersonal skills
Ability to multitask and prioritize tasks in a fast-paced environment
Detail-oriented with excellent organizational skills
Cash handling experience is preferred
Benefits
Comfortable work environment
Exclusive employee discounts
Comprehensive health benefits
Invest in your future
Free college degrees
Exciting travel discounts
Relax at the company lake house
Team building and events
Paid training and development
Career growth
Tool insurance
Paid time off
Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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