Ford Certified Service Advisor/Writer

2 days ago


De Soto, Missouri, United States Pettus Ford Full time

About Pettus Automotive

Pettus Automotive is a leading automotive group operating in multiple locations in Missouri. We offer a full range of pre-owned inventory and are a franchised dealer group for Ford, Chrysler, Dodge, Jeep, and RAM.

Our Company Culture

We are a professional, customer-centric, and collaborative organization. Our team members are our most valuable asset, and we treat them as such. We are like family, and our connection to our team and our extraordinary bonds allow us to fulfill our mission in automotive service and sales to our customers and create lifelong relationships.

Work Environment

Our work environment includes:

  • Growth opportunities

  • Company perks

  • Top pay

  • Great benefits

  • On-the-job training

  • A company with heart

  • A place to grow roots

About the Role

We are seeking a fast-paced and busy service shop for a Service Advisor who is a vital part of our dealership. This role is for a multitasking, customer service superstar who is the liaison between our technicians and our customers. This is a challenging and rewarding role that requires excellent communication and interpersonal skills.

Responsibilities

  • Greet customers and provide excellent customer service

  • Two years of relevant Service Advisor experience

  • Dealership franchise experience is preferred

  • Ford certifications required

  • Listen to customer concerns and accurately document them

  • Schedule appointments for vehicle services

  • Provide estimates for repairs and services

  • Communicate with technicians to ensure timely completion of work

  • Maintain accurate records of services performed and payments received

  • Process cash and credit card transactions

  • Assist with inventory management and ordering of parts and supplies

Requirements

  • Knowledge of automotive repair and maintenance procedures

  • Familiarity with air brake, tire service, shocks struts, suspension, oil change, transmission, brake repair, auto body repair, and diesel engine repair is a plus

  • Strong communication and interpersonal skills

  • Ability to multitask and prioritize tasks in a fast-paced environment

  • Detail-oriented with excellent organizational skills

  • Cash handling experience is preferred

Benefits

  • Comfortable work environment

  • Exclusive employee discounts

  • Comprehensive health benefits

  • Invest in your future

  • Free college degrees

  • Exciting travel discounts

  • Relax at the company lake house

  • Team building and events

  • Paid training and development

  • Career growth

  • Tool insurance

  • Paid time off

Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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