AWS Cloud Engineer/Developer

4 days ago


Woodlawn, Ohio, United States Netvision Resources Inc Full time

At Netvision Resources Inc, we are seeking a highly skilled AWS Cloud Engineer/Developer to join our team. The ideal candidate will have a strong background in designing, developing, and implementing AWS Connect processes, as well as experience with Amazon Connect, Node.js, Python, and Java.

Key Responsibilities:

  • Design and develop AWS Connect processes to support client processes.
  • Provide recommendations for enhancing existing operations and implementing new updates or modifications.
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering, review, and document requirements.
  • Design and develop solutions within the ServiceNow environment.

Requirements:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
  • 7 years of experience working with large enterprise frameworks.
  • 7 years of hands-on experience working with AWS Cloud platform.
  • 3 years of hands-on experience working with Amazon Connect.
  • 3 years of experience using Node.js, Python, or Java for development.
  • 3 years of experience in designing call routing & messaging.
  • Excellent interpersonal and communication skills.
  • Must be able to obtain and maintain a Public Trust.

Preferred Skills:

  • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  • Knowledge and experience with integrating Pega workflows with CCaaS.
  • Knowledge and experience with building reports and dashboards preferably with Tableau.
  • Solid AWS Cloud and AWS Connect Developer experience.
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.

Desired Skills:

  • Adept at working independently, but also in a team environment.
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline-driven enterprise environment.
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
  • Prior Federal government experience.
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.

Education:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 7+ years of experience.
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

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