Information Technology Support Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Information Technology Support Analyst to join our team at the City of Glenwood Springs. As a key member of our IT department, you will provide technical support and services to ensure the efficient operation of our systems and devices.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support for all systems and software
- Manage incidents and service requests using IT Service Management (ITSM) principles and IT Infrastructure Library (ITIL) best practices
- Configure, install, and repair workstations, laptops, printers, and other devices
- Deploy new systems and devices as needed, and install and test software updates, patches, and upgrades
- Manage user accounts in Active Directory, Microsoft Teams, and Software as a Service (SaaS) platforms
- Monitor system logs for security and performance issues and ensure issues are addressed
- Set up and maintain audio-visual equipment for city meetings, and manage live streaming of meetings via Zoom and YouTube
- Maintain accurate inventory of IT assets using ITSM tools, and coordinate with partners to procure hardware and software
- Ensure compliance with software licensing agreements, and document support activities, solutions, and best practices
- Contribute to the IT knowledge base for efficient issue resolution, and generate reports on incident trends, system performance, asset status, and other requested data
Requirements:
- Five (5) years' progressive experience in Information Technology management
- Criminal Justice Information System (CJIS) certification is required every 2 years
- Valid driver's license and satisfactory motor vehicle record
- College degree in Information Technology or related field is desired, along with IT industry certifications such as CompTIA, Cisco, Microsoft, Juniper, etc.
Physical Requirements:
- Action Frequency Lifting 15-25 pounds frequently; 50-60 pounds occasionally
- Carry 15-25 pounds frequently; 50-60 pounds occasionally
- Pushing/Pulling 15-25 pounds frequently; 50-60 pounds occasionally
- Driving Frequently
- Balance/Stoop/Bend Frequently
- Twist/Squat/Crouch Frequently
- Kneeling Frequently
- Crawling Occasionally
- Climbing Stairs Frequently
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