Information Technology Support Specialist

4 days ago


Glenwood Springs, Colorado, United States City of Glenwood Springs Full time

Job Summary: We are seeking a highly skilled Information Technology Support Analyst to join our team at the City of Glenwood Springs. As a key member of our IT department, you will provide technical support and services to ensure the efficient operation of our systems and devices.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 technical support for all systems and software
  • Manage incidents and service requests using IT Service Management (ITSM) principles and IT Infrastructure Library (ITIL) best practices
  • Configure, install, and repair workstations, laptops, printers, and other devices
  • Deploy new systems and devices as needed, and install and test software updates, patches, and upgrades
  • Manage user accounts in Active Directory, Microsoft Teams, and Software as a Service (SaaS) platforms
  • Monitor system logs for security and performance issues and ensure issues are addressed
  • Set up and maintain audio-visual equipment for city meetings, and manage live streaming of meetings via Zoom and YouTube
  • Maintain accurate inventory of IT assets using ITSM tools, and coordinate with partners to procure hardware and software
  • Ensure compliance with software licensing agreements, and document support activities, solutions, and best practices
  • Contribute to the IT knowledge base for efficient issue resolution, and generate reports on incident trends, system performance, asset status, and other requested data

Requirements:

  • Five (5) years' progressive experience in Information Technology management
  • Criminal Justice Information System (CJIS) certification is required every 2 years
  • Valid driver's license and satisfactory motor vehicle record
  • College degree in Information Technology or related field is desired, along with IT industry certifications such as CompTIA, Cisco, Microsoft, Juniper, etc.

Physical Requirements:

  • Action Frequency Lifting 15-25 pounds frequently; 50-60 pounds occasionally
  • Carry 15-25 pounds frequently; 50-60 pounds occasionally
  • Pushing/Pulling 15-25 pounds frequently; 50-60 pounds occasionally
  • Driving Frequently
  • Balance/Stoop/Bend Frequently
  • Twist/Squat/Crouch Frequently
  • Kneeling Frequently
  • Crawling Occasionally
  • Climbing Stairs Frequently


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