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Enterprise Client Manager

2 months ago

Dallas, Texas, United States ZIMPERIUM Full time

Zimperium, a leading provider of comprehensive mobile threat defense systems, is seeking a seasoned professional to fill the role of Customer Success Manager.

The ideal candidate will be responsible for fostering strong relationships with clients, driving the adoption of our mobile security solutions, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Account Management: Develop and maintain strategic relationships with key clients, understanding their business needs and providing tailored solutions.
  • Drive Product Adoption & Demonstrate Business Value: Collaborate with clients to identify opportunities for growth and implement strategies to maximize the value of our mobile security solutions.
  • Product & Domain Expertise: Stay up-to-date on the latest mobile security trends and technologies, providing expert guidance to clients and internal stakeholders.
  • Customer Satisfaction & Risk Management: Proactively identify and mitigate potential risks, ensuring the highest level of customer satisfaction and loyalty.
  • Customer Advocacy: Leverage client success stories and testimonials to promote our mobile security solutions to new and existing clients.
  • Customer Onboarding: Develop and implement customized onboarding programs to ensure seamless integration of our mobile security solutions.

Requirements:

  • Bachelor's degree in Computer Science or a related field.
  • At least 10 years of experience in enterprise software solutions, with a minimum of 5 years in customer success roles.
  • Proven track record of driving business growth and customer satisfaction.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Database/SQL skills required, with domain expertise in Mobility & Security a plus.

Zimperium is a global leader in mobile device and app security, committed to delivering innovative solutions that protect our clients' mobile ecosystems.

We value diversity and are an Equal Opportunity employer, offering a supportive and inclusive work environment that fosters growth and development.