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Customer Service Representative

3 weeks ago

Broken Bow, Oklahoma, United States H&R Block Full time
Job Summary
We are seeking a highly motivated Customer Service Representative - Front Desk to join our team at H&R Block. This role is responsible for providing exceptional customer service and ensuring that clients have a positive experience with our tax services.

About the Role
As a Customer Service Representative - Front Desk, you will be the first point of contact for clients when they enter our office. Your primary responsibility will be to greet clients in a personalized, friendly, and inviting manner, making them feel welcome and valued. You will also be responsible for matching clients with the best-suited tax professional for their needs, scheduling appointments, and handling client exits by ensuring all current and future needs are met. Additionally, you will maintain office cleanliness and organization of resources with your team members.

Key Responsibilities
* Greet clients in a personalized, friendly, and inviting manner
* Match clients with the best-suited tax professional for their needs
* Schedule appointments as desired by clients
* Handle client exits by ensuring all current and future needs are met
* Maintain office cleanliness and organization of resources with team members

Requirements
To be successful in this role, you must possess excellent communication and interpersonal skills, be able to work independently, and demonstrate a strong commitment to providing exceptional customer service. You should also have basic computer skills and be proficient in using software applications relevant to the role.

Estimated Salary Range: $40,000 - $60,000 per year, depending on location and experience.