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Medical Support Specialist

2 months ago

Franklin, Michigan, United States LTC Provider Care Full time
Job Summary

LTC Provider Care is a leading healthcare organization dedicated to delivering high-quality patient care services to skilled nursing and long-term care facilities across Michigan.

We are seeking a dedicated and compassionate Chronic Care Coordinator to join our team.

Key Responsibilities
  • Act as a liaison between patients and healthcare providers to ensure seamless communication and care coordination.
  • Schedule and conduct regular follow-up calls with patients to monitor their health status, adherence to care plans, and overall well-being.
  • Provide patients with education on managing chronic conditions, medications, and lifestyle changes to promote optimal health outcomes.
  • Assist in the development and implementation of individualized care plans for patients with chronic illnesses, taking into account their unique needs and circumstances.
  • Document patient interactions, health data, and changes in electronic health records (EHR) to ensure accurate and up-to-date information.
  • Collect and review patient health information, including medical histories and current medications, to inform care decisions.
  • Support remote patient monitoring initiatives, such as tracking vital signs and symptoms, to enhance patient engagement and outcomes.
  • Coordinate with pharmacists, specialists, and other healthcare professionals to ensure comprehensive patient care and address any concerns or issues that may arise.
  • Manage patient records and ensure all documentation is accurate and up-to-date, maintaining confidentiality and adhering to HIPAA guidelines.
  • Handle patient inquiries and provide information on available resources and support services to promote patient empowerment and self-management.
  • Assist in the organization and scheduling of telehealth appointments to increase access to care and reduce barriers to treatment.
Requirements and Qualifications
  • Minimum of 2 years' experience in a clinical setting, preferably in chronic care management.
  • Strong understanding of chronic diseases such as diabetes, hypertension, COPD, and heart disease, as well as their impact on patients and families.
  • Proficient in electronic medical records and able to navigate complex healthcare systems.
  • Ability to work independently and manage time effectively, prioritizing tasks and meeting deadlines.
  • Compassionate, patient-centered approach to healthcare, with a focus on empathy, active listening, and cultural sensitivity.
  • Candidates must have completed a valid U.S. MA certification program and possess a strong foundation in medical terminology, anatomy, and physiology.
  • Candidates must be able to satisfactorily complete a pre-employment background screening process (Criminal History, Licensing, etc.) and pass a pre-employment drug-screen.
Compensation and Benefits
  • Competitive compensation package, including a salary range of $18-$22 per hour.
  • 15 PTO days annually, plus 3 additional days for CME attendance.
  • $2,500 Annual CME allowance, plus a monthly phone stipend.
  • 401k with employer matching (after 90 days of employment).
  • Medical, Vision, and Dental insurance, as well as STD-LTD and Company-paid life insurance.
  • The company provided laptop and accessories.