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Senior Branch Manager

1 month ago

Greenwich, Connecticut, United States PATRIOT BANK, N.A. Full time
Job Summary

As a Senior Branch Manager at PATRIOT BANK, N.A., you will be responsible for overseeing the administration of sales, service, operations, personnel, audit, and security activities of the branch. This includes ensuring adherence to Bank policies, procedures, and regulatory guidelines, as well as assisting in the achievement of Bank goals and initiatives.

Key Responsibilities
  • Register, maintain, and monitor annual registration with the National Mortgage Licensing System and Registry in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act.
  • Supervise two or more employees and identify training and development needs.
  • Prepare performance appraisals, recommend salary changes, and render timely disciplinary action when needed.
  • Develop sales targets for the Branch and communicate goals to staff.
  • Manage daily sales activities and deliver excellent customer service.
  • Foster an environment that inspires, motivates, and supports staff with hands-on leadership.
  • Facilitate ongoing communication and branch meetings to improve productivity.
  • Provide coaching and mentoring, while identifying training opportunities.
  • Create a team spirit environment throughout the Branch and motivate all employees to maximize sales.
  • Train staff to provide quality customer service to ensure retention and growth in all lines of business.
  • Develop a culture within the branch to ensure quality customer service, sales techniques, and goals.
  • Ensure teamwork and adherence to the approved budget for the branch.
  • Participate in local community, civic, and business organizations to establish the bank's presence, generate new business, and cultivate referrals.
  • Ensure timely resolutions of customer issues or complaints.
  • Perform daily banking transactions using the TCR, including deposits, withdrawals, check cashing, maintaining and reloading ATMs, and requests for account information as needed.
  • Maintain compliance with Bank policies and government regulations.
  • Monitor Branch Operations to ensure adherence to sound systems and controls while achieving maximum operating efficiency.
Requirements
  • Demonstrated sales skills.
  • Strong interpersonal, listening, and communication skills.
  • Meet or exceed goals in previous positions and possess a solid working knowledge of bank products and services.
  • Demonstrate leadership ability and mentoring skills.
  • Strong sense of integrity and personal ethics.
  • Exceptional time management skills.
Experience
  • Minimum of 7 years banking management experience.
  • 2-3 years Bank supervision experience preferred.
  • Experience developing a network of referral sources.
  • Basic PC, MS Word, and Excel skills.
Education
  • Bachelor's degree or equivalent business experience in the banking industry.