Assistant Manager

1 week ago


South Gate, California, United States Blaze Pizza South Gate Full time
About the Role:

The Assistant Manager position plays a crucial role in contributing to the success of our company-owned restaurants. This role provides overall leadership through supporting the General Manager in building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift.

The Assistant Manager leads by example in maximizing great guest service and running great shifts to grow the business through the use of brand standards and operations excellence tools to ensure business results are achieved.

  • Demonstrates leadership skills that positively reinforce the Blaze Pizza culture, communicates clearly with a collaborative mindset to resolve conflict, problem solve and influence behavior.
  • Guides performance conversations and uses coaching practices with Team Members.
  • Communicates performance growth and observations to the GM to support establishing a healthy bench of Team Members.
  • Applies local health and safety codes, and company safety and security policies on every shift.
  • Ensures a safe restaurant environment, prioritizing guest and team safety.
  • Monitors restaurant Speed with Service (SWS) and OLO performance targets every shift.
  • Serves as a role model in resolving guest feedback and works to exceed guest service standards.
  • Coaches team on guest feedback, product quality and speed with service opportunities.
  • Communicates and schedules maintenance in the restaurant, monitors equipment cleaning schedules; coordinates facility upgrades or equipment replacement with the corporate support team.
  • Manages labor and team member performance behavior observations, takes corrective action where necessary, and communicates these findings to the GM.
  • Proactively assists the GM in other operations excellence tasks, as assigned.
Qualifications:
  • 2-4 years of operations management experience in the QSR, Fast-Casual, Casual Dining or Retail environment.
  • Proven skills in employee and guest satisfaction; financial performance.
  • High School diploma.
  • Basic computer literacy and data analytics knowledge.
  • Demonstrated track record in the manager selection, coaching and development.
  • Good oral/written communication skills with exceptional team-building experience.
  • Positive and energetic self-starter, with a passion for leadership.
Benefits:
  • Health, Dental, and Vision Insurance.
  • 401K with matching.
  • Company Paid Life Insurance.
  • STD & LTD Insurance.
  • Vacation and Sick Time.
  • Flexible Work Schedule.
Additional Perks:
  • Employee meal discount.
  • Tuition Discount.
  • Exclusive Team Member Discounts – travel, entertainment, and more.
  • Have your birthday off.
  • Referral Program.
  • An opportunity for development, both professionally and personally.


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