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Senior Sales and Service Representative
2 months ago
We are seeking a highly skilled and motivated Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will play a critical role in building and expanding banking relationships through proactive customer outreach and customer service requests.
Key Responsibilities- Proactively engage customers in conversation about their financial needs and provide personalized solutions.
- Open deposit accounts and ancillary banking products, and facilitate customer awareness and education of bank services.
- Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
- Process transactions and other account servicing requests, and provide exceptional customer service.
- High School Diploma or equivalent, and 1 year of experience in sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank, or participation in a First Citizens career development program.
- Preferred Education: Bachelor's degree, and Preferred Area of Experience: Telephone sales.
- Must possess a valid driver's license, and be able to frequently drive to other offices, bank customers, etc.
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. We are a family-controlled bank with over $30 billion in assets, and employ over 6,000 associates who are focused on helping our customers achieve a lifetime of success.
