Family Service Counselor

2 weeks ago


Union, New Jersey, United States Park Lawn Memorial Group, LLC. Full time
Job Summary

We are seeking a highly skilled and compassionate Family Service Counselor to join our team at Park Lawn Memorial Group, LLC. As a Family Service Counselor, you will be responsible for establishing strong relationships with client families, ensuring their needs are met, and providing exceptional service.

Key Responsibilities
  • Build and maintain professional relationships with client families to understand their needs and preferences.
  • Provide tours and guidance to families to ensure they are comfortable with our cemetery services.
  • Develop and implement strategies to exceed client expectations and increase referrals.
  • Ensure compliance with state and industry regulations, as well as company policies and procedures.
  • Maintain accurate records and reports, including contracts, documents, and payments.
  • Collaborate with funeral homes, departments, and team members to provide seamless service to families.
  • Meet or exceed revenue generation targets to maintain employment and benefits eligibility.
  • Protect confidentiality of company and client family information.
Requirements
  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Proven track record of success in outside sales production strongly preferred.
  • Valid state-issued driver's license in good standing and acceptable driving record.
  • Ability to read, write, and speak English fluently; bilingual a plus.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.
Work Environment

This position requires working in an indoor office setting, with occasional outdoor duties. Employees may be exposed to natural elements, such as inclement weather, extreme temperatures, and uneven ground.

This role may also require reaching, pushing, and pulling, as well as lifting up to 25 pounds. Travel may be required up to 10% of the time, primarily local and during business hours.



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