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Project Manager

2 months ago

Louisville, Kentucky, United States VDart Inc Full time
Job Overview

VDart Inc is seeking a seasoned IT Project Manager to oversee the delivery of complex IVR projects using Avaya/Genesys platforms. As a key member of our team, you will be responsible for assembling project teams, identifying resources, and developing schedules to ensure timely project completion.

Key Responsibilities
  • Manage multiple IVR projects simultaneously, ensuring timely delivery and high-quality results.
  • Assemble and lead project teams, identifying and allocating resources to meet project objectives.
  • Develop and manage project schedules, ensuring alignment with business objectives and stakeholder expectations.
  • Collaborate with cross-functional teams to identify and mitigate project risks, ensuring successful project outcomes.
  • Develop and maintain relationships with senior stakeholders, communicating project progress and ensuring alignment with business objectives.
Requirements
  • Extensive experience in managing IVR projects using Avaya/Genesys or similar platforms.
  • Deep experience in communicating and negotiating with senior stakeholders from multiple departments.
  • Demonstrated experience in technical product selection, technical design, and practical implementation of IT solutions.
  • Strong passion for contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications
  • Six Sigma and/or Project Management Institute certification.
  • Experience in the health solutions industry.