Radiology Support Specialist II
4 weeks ago
Radiology Associates of Daytona is a leading provider of patient care and medical imaging services in Eastern Central Florida. Our state-of-the-art facilities and dedicated team of professionals strive to deliver exceptional patient experiences.
We are seeking a highly skilled and motivated Telerad Support II to join our team. As a key member of our clinical applications support team, you will be responsible for providing technical assistance and support to our radiologists and hospital staff.
Key Responsibilities:
- Administer and support clinical applications and related systems for all radiologists within the organization.
- Diagnose and escalate issues to the IT support team, especially for after-hours coverage.
- Build collaborative relationships with radiologists and hospital staff to ensure seamless communication and support.
- Gather and analyze data to diagnose problems with computer systems.
- Install new software and hardware drivers and update existing ones as needed.
- Log all service requests and update tickets as needed.
- Change configurations, settings, and permissions to fix computer issues.
- Perform basic troubleshooting of computer applications and related systems, to escalate when necessary.
- Complete project work assigned by management for hospital and/or teleradiology workflows.
Requirements:
- High school diploma or equivalent.
- Additional IT/computer or clinical certifications and related Associate's degree is preferred.
- Experience with MS Office software (Word, Excel, Outlook, etc.).
- IT experience for Level 1 troubleshooting and resolutions.
- 1+ years in clinical/healthcare environment preferred (Technologist, Medical Assistant, or Radiology background highly desirable).
- Multi-application experience in an outpatient or hospital-based environment and familiarity with medical applications and workflow is preferred.
- Experience with PACS, RIS, and dictation systems and corresponding workflows a plus.
- Must be self-motivated, able to work independently, and have excellent interpersonal, time management, multi-tasking, and prioritization skills.
- Prioritize multiple projects simultaneously, within critical deadlines.
- Work cohesively and effectively with staff, patients, and external agencies.
- Work well in a team environment, solve problems effectively, and communicate clearly.
- Maintain patient confidentiality.
- Excellent verbal and written communication.
- Ability to respond quickly and fluidly, based on the issues at hand.
- Highly collaborative mindset and excellent relationship-building skills.
- Knowledge of HL7 and DICOM formats and use case.
- Knowledge of basic IT auditing and security compliance.
- Intermediate computer skill and navigation ability.
Benefits:
- Affordable Medical, Dental, and Vision.
- Employee Assistance Program (EAP).
- Paid Time Off.
- Paid Holidays.
- Paid Life and AD&D Insurance.
- Travel Assist and Identity Theft Assistance.
- Employee Recognition.
- 401K Program.
- Employee Referral Bonus Program.
We are an equal opportunity employer and comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.
We are a Drug-Free and Tobacco-Free Workplace.
This Organization Participates in E-Verify.
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