Radiology Support Specialist II

4 weeks ago


Daytona Beach, Florida, United States Radiology Associates of Daytona Full time
Job Description

Radiology Associates of Daytona is a leading provider of patient care and medical imaging services in Eastern Central Florida. Our state-of-the-art facilities and dedicated team of professionals strive to deliver exceptional patient experiences.

We are seeking a highly skilled and motivated Telerad Support II to join our team. As a key member of our clinical applications support team, you will be responsible for providing technical assistance and support to our radiologists and hospital staff.

Key Responsibilities:

  • Administer and support clinical applications and related systems for all radiologists within the organization.
  • Diagnose and escalate issues to the IT support team, especially for after-hours coverage.
  • Build collaborative relationships with radiologists and hospital staff to ensure seamless communication and support.
  • Gather and analyze data to diagnose problems with computer systems.
  • Install new software and hardware drivers and update existing ones as needed.
  • Log all service requests and update tickets as needed.
  • Change configurations, settings, and permissions to fix computer issues.
  • Perform basic troubleshooting of computer applications and related systems, to escalate when necessary.
  • Complete project work assigned by management for hospital and/or teleradiology workflows.

Requirements:

  • High school diploma or equivalent.
  • Additional IT/computer or clinical certifications and related Associate's degree is preferred.
  • Experience with MS Office software (Word, Excel, Outlook, etc.).
  • IT experience for Level 1 troubleshooting and resolutions.
  • 1+ years in clinical/healthcare environment preferred (Technologist, Medical Assistant, or Radiology background highly desirable).
  • Multi-application experience in an outpatient or hospital-based environment and familiarity with medical applications and workflow is preferred.
  • Experience with PACS, RIS, and dictation systems and corresponding workflows a plus.
  • Must be self-motivated, able to work independently, and have excellent interpersonal, time management, multi-tasking, and prioritization skills.
  • Prioritize multiple projects simultaneously, within critical deadlines.
  • Work cohesively and effectively with staff, patients, and external agencies.
  • Work well in a team environment, solve problems effectively, and communicate clearly.
  • Maintain patient confidentiality.
  • Excellent verbal and written communication.
  • Ability to respond quickly and fluidly, based on the issues at hand.
  • Highly collaborative mindset and excellent relationship-building skills.
  • Knowledge of HL7 and DICOM formats and use case.
  • Knowledge of basic IT auditing and security compliance.
  • Intermediate computer skill and navigation ability.

Benefits:

  • Affordable Medical, Dental, and Vision.
  • Employee Assistance Program (EAP).
  • Paid Time Off.
  • Paid Holidays.
  • Paid Life and AD&D Insurance.
  • Travel Assist and Identity Theft Assistance.
  • Employee Recognition.
  • 401K Program.
  • Employee Referral Bonus Program.

We are an equal opportunity employer and comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.

We are a Drug-Free and Tobacco-Free Workplace.

This Organization Participates in E-Verify.



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