Teller Team Lead
4 days ago
About the Job:
The Lead Teller plays a critical role in ensuring seamless member experiences at Space City Credit Union. As a key support for Teller staff and backup for the Assistant Branch Manager, this position is responsible for providing exceptional service, processing transactions accurately, and promoting credit union products and services.
Key Responsibilities:
- Foster a positive member experience by delivering outstanding service, responding promptly to inquiries, and resolving issues efficiently.
- Support Teller team members in their roles, provide guidance, and ensure consistent application of credit union policies and procedures.
- Collaborate with Teller Supervisor to maintain daily operational standards, ensure accurate processing of transactions, and protect the credit union from risk.
- Analyze branch performance, identify areas for improvement, and contribute to the development of strategies to enhance member satisfaction and productivity.
- Develop strong relationships with members, understand their financial needs, and refer relevant credit union products and services.
- Remain up-to-date with industry developments, credit union policies, and procedures to provide informed support to the team and members.
- Address operational issues, manage workflow, and allocate resources effectively to meet business objectives.
- Communicate effectively with all levels of the organization, respond promptly to inquiries, and maintain open lines of communication.
Essential Skills:
- Outstanding communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong analytical and problem-solving skills
- Capacity to multitask and prioritize tasks
- High level of adaptability and flexibility
- Proficiency in computer applications and systems
- Strong organizational and time management skills
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