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Field Operations Specialist

1 month ago

Minneapolis, Minnesota, United States Datum Technologies Group Full time
Job Title: Field Engineer

At Datum Technologies Group, we are seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for providing comprehensive operational support for installing, moving, adding, and changing (IMAC) requests related to the IT infrastructure across various office environments, reservation centers, and airport locations.

Key Responsibilities:
  • Provide exceptional service and customer support during field visits or dispatches.
  • Diagnose errors or technical problems and determine appropriate solutions.
  • Generate timely and detailed service reports documenting all processes and solutions.
  • Collect and analyze performance data to provide technical assistance and recommendations.
  • Align workflow with scheduling to ensure efficient operations.
  • Document complex issue resolutions accurately and create workaround procedures when standard protocols fail.
  • Troubleshoot and develop technical solutions for software and setup errors affecting field engineers, technicians, and customers.
  • Foster positive relationships with customers to enhance satisfaction and collaboration.
  • Competent in using a ladder for operational tasks.
Requirements:
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
  • Strong analytical and technical skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.