Operations Supervisor

1 week ago


Charlestown, Indiana, United States Knipper HEALTH Full time
Job Summary

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Knipper HEALTH. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our fulfillment operations in a 3PL environment.

Key Responsibilities
  • Maintain a safe and efficient production environment, ensuring compliance with all applicable regulations and industry best practices.
  • Oversee the activities of Operations Leads, pick pack operations, and material handlers, coordinating staffing and scheduling to meet daily service level agreements.
  • Elevate any errors, delays, performance, or quality concerns to Management in a timely manner, ensuring prompt resolution and minimizing downtime.
  • Mentor employees to ensure knowledge transfer and professional growth, providing timely, candid, and constructive feedback to support their development.
  • Coordinate order-scheduling activities to optimize throughput and meet service level agreements, ensuring seamless execution and high-quality results.
  • Provide daily direction and communication to employees, ensuring timely, efficient, and knowledgeable guidance to support their success.
  • Ensure compliance with applicable regulations, procedures, and industry best practices, including line clearance, product reconciliation, and sanitation.
  • Supervise case picks, low unit of measure module, cold chain refrigerator associates, and select outstanding orders, responsible for productivity, accuracy, line set-ups, and scheduling of labor.
  • Deploy labor, equipment, and systems focused on achieving benchmark KPIs set for each department and the 3PL Warehouse, meeting client service level agreements on a daily basis.
  • Report equipment failures to the Warehouse Facilities Manager in a timely manner to avoid downtime, ensuring minimal disruption to operations.
  • Coordinate activities between departments, including Printing Waves, Warehouse, Inventory, Quality Assurance, and Program Management, to keep production jobs on schedule.
  • Ensure that Operations Leads accurately report the consumption of resources, including labor, materials, inventory, equipment, postage, corrugate, cooler boxes, etc.
  • Ensure and validate all required work-flow documentation is completed and archived, ensuring accurate and up-to-date information.
  • Ensure that paperwork and databases are updated as close to real time as possible, containing accurate and up-to-date information.
  • Ensure that all materials, inventory, and equipment are ready in advance of deploying labor to a work area, ensuring seamless execution and high-quality results.
  • Assign individual tasks to associates, assess quality and productivity of output on an on-going basis, adjusting line and labor as necessary.
  • Lead process review and recommend improvements and changes, ensuring continuous improvement and optimization of operations.
  • Facilitate the professional development of new Operations Leads, providing training and support to ensure their success.
  • Participate in all training and process improvement initiatives, ensuring ongoing learning and development.
Requirements

We are seeking a highly skilled and experienced Operations Supervisor with a strong background in logistics, supply chain management, and operations. The ideal candidate will have:

  • Three years of related supervisory experience or training, or an equivalent combination of education and experience.
  • General supervisory skills or training, including safety and regulatory specific training or experience.
  • General warehouse or distribution skills, with experience in a 3PL environment.
  • Cold Chain experience a plus.
  • Good communication and interpersonal skills, with the ability to work effectively with employees, management, and external partners.
  • Use of job-specific machinery and equipment, with intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, ability to calculate financial implications, etc.).
  • Proficient in the MS Suite applications.

Knipper HEALTH is an equal opportunity employer.



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