Technical Support Specialist

3 weeks ago


York, Pennsylvania, United States Community Aid Full time

Community Aid is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to employees and ensuring they have the tools needed to perform their roles at the highest levels.

This role requires a strong analytical mind, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be working closely with the IT team to maintain and track customer support requests, as well as providing knowledge and support for IT-related projects and initiatives.

The estimated salary for this position is $62,000 per year, based on the location and job requirements. If you are a motivated and detail-oriented individual who is passionate about delivering top-notch support, we encourage you to apply.

  • Main Responsibilities:
  • Provide 2nd level in-person and remote support to answer questions and resolve issues.
  • Diagnose and provide creative solutions and alternatives for troubleshooting network, systems, and security issues.
  • Evaluate opportunities for process improvement.


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