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Operations Administrator
2 months ago
We are seeking a highly skilled and experienced Operations Administrator to join our team at Houston Methodist The Woodlands Hospital. As a key member of our operations team, you will be responsible for providing operational oversight and leadership throughout the organization.
Key Responsibilities- Provide operational oversight and leadership throughout the organization
- Assess and make timely decisions that directly impact patient care
- Foster interdepartmental/interprofessional collaboration to reflect the mission and values of Houston Methodist
- Ensure timely and effective communication and provide clinical guidance in the management of patient care, staffing, and interpreting and implementing established policies and procedures
- Create an environment for the management and delivery of safe patient care
- Role model interprofessional communication, active listening, and teaching
- Conduct fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching
- Support policy adherence and provide disciplinary measures when appropriate
- Assist with staff stress management as needed
- Improve department score for turnover/retention/employee engagement
- Coordinate and expedite the admission/discharge, transfer, and bed control process to optimize patient flow
- Monitor and facilitate smooth and timely patient flow to ensure process efficiency
- Oversee the activity in hospital operations during their shift
- Manage administrative issues effectively, inform, and document pertinent information to Executive On Call, executive staff, directors, and managers
- Partners with public relations to manage outside media
- Troubleshoot problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends
- Drive service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability
- Monitor and analyze work methods, staff scheduling, and make appropriate adjustments to assure a high level of service quality and cost effectiveness
- Maintain awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur
- Role model situational awareness, using teachable moments to improve safety
- Participate and/or lead and facilitate department process improvements
- Attend daily care coordination rounds to facilitate patient progression
- Manage bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime
- Implement department strategies to achieve financial targets and staffing needs
- Mentor others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate
- Serve as a mentor/role model and actively participate in hospital quality, service, and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives
- Support change initiatives and adapt to unexpected changes
- Seek opportunities to identify developmental needs of self and staff and take appropriate action
- Bachelor's degree or higher from an accredited school of nursing
- Master's degree preferred
- Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities
- RN- Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days
- RN-Temp- Registered Nurse - Temporary State Licensure within 60 days
- BLS - Basic Life Support (AHA)
- NVCRISIS - Nonviolent Crisis Intervention (CPI) within 90 days
- Magnet - ANCC Recognized Certification within 1 year
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Demonstrates successful conflict resolution in a timely manner with patients, families, physicians, and other healthcare team members
- Demonstrates professionalism and consistently models excellent customer service skills
- Ability to work effectively in a fast-paced environment
- Demonstrates flexibility and adaptability in the workplace
- Demonstrates problem-solving skills to include investigation, identification of cause(s), and development of corrective action
Houston Methodist The Woodlands Hospital opened in June 2017 as the eighth hospital in the Houston Methodist system. This 267-bed, 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center.
Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices.
In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women's services, and provided nine operating rooms.
The project also included the expansion of the endoscopy center, emergency department, and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons, and veterans.