Instructional Designer

3 weeks ago

Waltham, Massachusetts, United States Dynatrace Full time
Job Title: Sr. Instructional Designer

At Dynatrace, we're on a mission to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Summary

We're seeking a seasoned Sr. Instructional Designer to join our Instructional Design Team. As a key member of our team, you'll be responsible for designing and developing high-quality, engaging learning experiences that cater to the needs of our customers, partners, and employees.

Key Responsibilities
  • Develop and produce end-to-end, high-quality e-learning and live training curriculum that meets the needs of our diverse audience.
  • Design and develop principles and standards for establishing repeatable, quality learning solutions that align with our company's goals.
  • Collaborate with subject matter experts to gather course requirements, develop course content, and solicit feedback to ensure the highest quality learning experiences.
  • Develop innovative learning solutions that cater to different learning styles and preferences.
  • Produce high-quality course materials using editing and multimedia development tools.
  • Implement quality assurance for all learning development and assets to ensure they meet our high standards.
  • Analyze customer feedback and satisfaction metrics to refine learning materials and improve the overall learning experience.
Requirements
  • Minimum 5 years of experience in e-learning, blended learning, and Web-based courseware development in the information technology industry.
  • 3+ years of experience in advanced knowledge of instructional design, curriculum development, and adult learning theory.
  • Advanced knowledge of instructional design, curriculum development, and adult learning theory.
  • Knowledge of IT concepts, components, and technologies related to client-server cloud-native and distributed application architectures, web and mobile applications, and the software application delivery chain.
  • Ability to gather and assimilate technical information and translate it into learning for all user levels and types with well-defined learning objectives.
  • Experience with e-learning, graphics, and audio development tools, such as Camtasia Studio, SnagIt, Adobe Illustrator, WavePad, Articulate Rise.
  • Experience using Microsoft Word, Excel, and PowerPoint to develop training materials.
  • Experience working with cloud-based Learning Management Systems (LMS) and video content delivery systems such as Screencast.
  • Experience with asset management, version control, and ticketing in a work management system, such as Jira.
  • Experience with piloting and testing ILT and self-paced courseware.
  • Strong project management skills needing minimal supervision.
  • Ability to troubleshoot and problem solve on your own yet knowing when to ask for assistance.
  • Ability to work on multiple projects simultaneously and shift focus to different projects on an as needed basis.
  • Bachelor's degree in technology, education, or related field preferred.
  • Excellent interpersonal skills with a strong customer service orientation.
  • Excellent oral and written communication skills.
What We Offer

We offer a competitive compensation package, including an annual salary of $82,000 - $100,000, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education, and location.

We are an Equal Opportunity/Affirmative Action employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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