Customer Service Professional

3 weeks ago


Franklin, Tennessee, United States TAYLOR & ASSOCIATES INSURANCE LLC Full time
Key Responsibilities
We are seeking a highly motivated and detail-oriented Personal Lines Service Representative to join our team at Taylor & Associates Insurance LLC. In this role, you will be responsible for delivering exceptional customer service and ensuring that each client has a positive experience when interacting with our agency.

Responsibilities:
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Requirements:
  • Hold the insurance license required by your state and have a minimum of two years of personal lines insurance account management experience as well as a Bachelor's Degree or comparable work experience.
  • Demonstrate strong problem-solving skills and ability to handle difficult situations with customers and solve complex problems without direct supervision.

Benefits:
  • Competitive Pay: $50,000 - $70,000 per year, depending on experience.
  • Professional Development: Opportunities for growth and advancement within the company.
  • Job Stability: A growing industry with a stable and secure job environment.


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