Customer Service Representative

4 days ago


Franklin, Tennessee, United States Mr Electric Full time
Role Overview

We are seeking a highly skilled Customer Service Representative to join our team at Mr. Electric. As a key member of our operations team, you will play a crucial role in delivering exceptional customer experiences and supporting the growth of our business.

Job Responsibilities
  • Receive and respond to customer inquiries in a professional and courteous manner
  • Assign and direct electricians to customer locations, ensuring timely and efficient service delivery
  • Manage work orders, return customer calls, and resolve complaints in a prompt and satisfactory manner
  • Cross-train in related positions as needed to support the growth and development of the team
Requirements
  • Minimum 2 years' experience in an administrative role
  • Strong written and verbal communication skills
  • Detail-oriented with excellent data entry skills
  • Positive attitude and strong focus skills
  • Tech-savvy with ability to learn new systems quickly
  • Team player with ability to work independently
Benefits
  • Paid holidays and incentive-based pay bonuses
  • Advancement opportunities and professional development
  • Remote work option with occasional on-site presence (1-2 days)
  • Cross-training in related positions to enhance skillset and career prospects
Location

We are located in the Nashville, TN area and prefer candidates who reside within a 1-hour radius.

This is a part-time remote position with estimated salary $45,000 - $50,000 per year, depending on experience.



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