Help Desk Specialist

2 weeks ago


Ridgecrest, California, United States Rollout Systems Full time
About Rollout Systems

Rollout Systems is a dynamic and innovative company that values creativity, progress, and achievement. We empower our employees to succeed and provide the tools they need to deliver exceptional results for our customers. Our corporate values are built on transparency, open communication, and teamwork.

Job Description

We are seeking a highly motivated and driven Help Desk Specialist to join our team. As a Help Desk Specialist, you will provide technical support to our customers, troubleshooting and resolving issues with computer hardware, software, and printing. You will work closely with our system administrators, network technicians, and application engineers to ensure timely resolution of technical problems.

Responsibilities
  • Provide first-tier technical support to customers via phone, email, or in-person
  • Diagnose and resolve technical issues with computer hardware, software, and printing
  • Collaborate with internal teams to identify and resolve core problems
  • Document and track technical problems to ensure timely resolution
  • Develop and implement solutions to reduce user problems
  • Stay up-to-date with the latest technology and software

Requirements
  • 3 years of experience in a help desk or technical support role
  • Experience with Remedy/Help Desk Management Systems
  • Progressive experience in managing a technical support team
  • Experience developing and providing Service Level Agreements and Help Desk deliverables

Additional Requirements
  • CompTIA Security+ CE and Industry Certification AZ-900 - Microsoft Azure Fundamentals

Security Clearance
  • Active Secret Security Clearance

Education
  • BS/BA degree in Computer Science, Information Sciences, or related IT discipline

Benefits

Rollout Systems offers a comprehensive benefits package, including a generous leave package, 11 paid federal holidays, medical, dental, and vision plan, short-term and long-term disability, accidental death and dismemberment, 401K retirement and matching, profit sharing plan, free training and development subscription, tuition assistance program, and direct deposit.

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