Customer Relationship Manager

7 days ago

Ridgecrest, California, United States Naval Air Systems Command (NAVAIR) Full time
Job Summary

We are seeking a highly skilled Customer Relationship Manager to join our team at Naval Air Systems Command (NAVAIR). As a key member of our organization, you will be responsible for providing exceptional customer support and relationship management services to our clients.

Key Responsibilities
  • Service Desk Support: Provide timely and effective support to customers through our Service Desk, ensuring that their issues are resolved efficiently and to their satisfaction.
  • Customer Request Processing: Process customer requests into the appropriate business tools and teams, ensuring that all necessary information is captured and documented.
  • Surge Support: Assist with surge customer relationship management tasking for Business Agreements, including induction to sustainment of any IT requirements.
  • Low-Level Acquisition: Assist with low-level acquisition processes, including bankcard, Purchase Request, and admin support for task orders and contracts.
  • Command Enterprise License Agreements: Assist with coordination of Command Enterprise License Agreements.
  • IAM and Cyber Security Workforce: Assist with IAM and Cyber Security Workforce program.
DS-3 Level Duties
  • CRM Portfolio (Developmental): Support IT compliance for the Command via the IT approval process.
  • Customer Request Support: Support customer requests through the Service Desk.
  • Customer Request Processing: Process customer requests into the appropriate business tools and teams.
  • Low-Level Acquisition: Receive and process low-level acquisition processes, including bankcard, Purchase Request, and admin support of Command program DAPO roles and Department lifecycle management.
  • Oversight and Reporting: Oversight and reporting of all acquisition and Service Desk requests, ensuring execution meets requirements.
  • Customer Requirement Meetings: Support customer requirement meetings to onboard and architect customer solutions.
  • Customer Relationship Portfolio Management: Support customer relationship portfolio management tasking to include Business Agreements relative to induction through sustainment of any IT and ELA requirements.
  • IAM and Cyber Security Workforce: Support with IAM and Cyber Security Workforce program.
DS-4 Level Duties
  • CRM Specialist (Full Potential): Support Acquisition & Investments requirements for the Department.
  • IT Procurement Request Process: Manage the Information Technology Procurement Request Process and requirements for the Command.
  • Command ELA Program: Manage Command ELA program.
  • Asset Lifecycle Management: Manage asset lifecycle for Department asset program in support of purchase, receiving, processing, tracking.
  • Operational Efforts: Lead operational efforts to align Department programs with Command policy and procedures.
  • Oversight and Reporting: Oversight Receive and process low-level acquisition process like bankcard, Purchase Request and admin support of Command program DAPO roles.
  • Customer Relationship Portfolio Management: Manage customer relationship portfolio management tasking to include Business Agreements relative to induction to sustainment of any IT requirements.
  • Customer Requirement Meetings: Lead customer requirement meetings to onboard and architect customer solutions.
  • Rate Development and Service Definition: Lead rate development and service definition for fiscal year services and agreements.
  • Business Plan Development: Development of business plan for service delivery approval and funding.
  • NMCI IAM and Cyber Security Workforce: Operate as NMCI IAM and Cyber Security Workforce memo approver.
  • Acquisition Options Research: Research Acquisition options available in support of Department and Command Initiatives.

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