Amazon Account Strategist

3 weeks ago

Washington, Washington, D.C., United States DreamHire Full time
Job Description

This role focuses on building strong client relationships and driving business growth on Amazon. As an Amazon Account Strategist, you will oversee client operations and ensure client satisfaction and retention.

Key Responsibilities:

  • Build and maintain long-term relationships with clients.
  • Oversee client milestone – Monitor the 30,60,90 day progress of the client
  • Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
  • Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
  • Recommend improvements to clients' strategy.
  • Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.
  • Lead your team to drive strategy and pitch new and innovative ideas.
    • Must make daily social posts (2 hours per week). The link to the social post is to be posted in Slack.
    • Run a weekly podcast (1 hour per week) or join a partner's podcast. This can also be supplemented with recorded video.
  • Be intimately familiar with clients' business, competition, and marketing objectives in order to define business problems and apply insights clearly.
  • Regularly monitor and report on clients' performance and ensure goals are met.
  • Perform Account Audits and Onboarding Audits Checklist
  • Complete Board Review check every other week.

Requirements:

  • Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience. This means you must know Seller Central inside and out. Everything from flat files, inventory management, FBA process, reinstatement, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. We do not require an expert-level understanding of each of these items, but you should be familiar and be willing to learn so you can train staff and best serve our clients.
  • High preference for 2 years of agency experience. There is a strong need to be capable of navigating lots of demands and prioritizing the proper evolving aspects of an agency.
  • 2+ years of management experience. Must have experience with direct reports and management. You should feel comfortable leading a team and helping staff overcome and solve issues. You should have experience in hiring and performance management, and be able to anticipate the needs of the agency.
  • Feel comfortable and excel in a fast-changing environment of an Agency. You should be able to multitask at an expert level and help assure that tasks get completed.
  • Be well versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools).
  • Excel at and love project management.
  • Be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon.
  • To Summarize: You should know Amazon Seller Central, have Agency Experience or comparable experience, be Comfortable with Technology, be Independent and People Focused, and be passionate about eCommerce sales

Growth Path of Eventual Responsibilities:

  • Taking over bigger projects and tasks which will be more complex and multifaceted that will be beneficial for all departments.
  • A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry.
  • Take necessary preparations in handling multiple duties and responsibilities for advancement across the organization.
  • Participation in continuing career development through research and collaboration with the use of latest market trends and research.
  • Have an in-depth cross-functional comprehension of different spectrums of the business. This entails the business/organizational processes, customer needs and wants, and market trends as the basis of Advertising decision-making.
  • Grow into a mentor and advisor to colleagues in various departments, which are IT, Advertising, Brand Management, Human Resources, Creatives, and Sales.
  • Establish an excellent reputation in the chosen industry/field.

Benefits:

  • Salary Range: $72k - $100k
  • 401(k) with up to 4% employer match after 12 months of employment
  • Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment
  • Unlimited Paid Time Offs
  • 7 Paid Company Holiday
  • You can have your own Amazon selling business and utilize company resources to build your account. We love and encourage entrepreneurs. The majority of employees have their selling accounts.

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