Shift Team Manager

1 week ago


Oceanside, California, United States Dunkin Full time
Shift Leader Job Description

Job Summary:

We are seeking a skilled Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching and guiding our restaurant team members to deliver exceptional guest service and execute operational brand standards.

Key Responsibilities:

  • Lead and motivate restaurant team members to achieve operational goals and deliver great guest service
  • Set goals, provide job assignments, and provide timely feedback to team members
  • Ensure brand standards are met throughout the shift, including food and beverage preparation
  • Communicate shift priorities, goals, and results to team members
  • Coach team members as needed throughout the shift, providing timely, constructive, and clear feedback
  • Support the training of team members as needed
  • Perform oversight of franchisee safety, security, and profitability policies/processes throughout the shift
  • Communicate clearly with the next Shift Leader to ensure a smooth transition
  • Ensure Food Safety standards are met
  • Manage inventory throughout the shift
  • Provide great guest service and coach team members to do the same
  • Schedule team members for shifts
  • Manage cash over/short during the shift and ensure team members are following cash franchisee management policies

Requirements:

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant, or hospitality preferred

Physical Demands/Working Conditions:

Standing on feet, repetitive motion, lifting objects up to 20 lbs, wearing a headset, and working in a small space.


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