Shift Team Manager
1 week ago
Job Summary:
We are seeking a skilled Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching and guiding our restaurant team members to deliver exceptional guest service and execute operational brand standards.
Key Responsibilities:
- Lead and motivate restaurant team members to achieve operational goals and deliver great guest service
- Set goals, provide job assignments, and provide timely feedback to team members
- Ensure brand standards are met throughout the shift, including food and beverage preparation
- Communicate shift priorities, goals, and results to team members
- Coach team members as needed throughout the shift, providing timely, constructive, and clear feedback
- Support the training of team members as needed
- Perform oversight of franchisee safety, security, and profitability policies/processes throughout the shift
- Communicate clearly with the next Shift Leader to ensure a smooth transition
- Ensure Food Safety standards are met
- Manage inventory throughout the shift
- Provide great guest service and coach team members to do the same
- Schedule team members for shifts
- Manage cash over/short during the shift and ensure team members are following cash franchisee management policies
Requirements:
- Basic computer skills
- Fluent in spoken and written English
- Previous leadership experience in retail, restaurant, or hospitality preferred
Physical Demands/Working Conditions:
Standing on feet, repetitive motion, lifting objects up to 20 lbs, wearing a headset, and working in a small space.
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