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Healthcare IT Systems Engineer

2 months ago

Olympia, Washington, United States Dedicated IT Full time

About Dedicated IT

Dedicated IT is a prominent Managed Service Provider (MSP) specializing in the healthcare sector. Recognized for our rapid growth, we pride ourselves on being a trusted name in Healthcare IT.

Our commitment to a people-centric culture, along with exceptional benefits and consistent growth, makes us a preferred employer in the Managed Services industry.


At Dedicated IT, we prioritize our employees' aspirations, development, and achievements, both professionally and personally. We provide career planning, opportunities for advancement, education reimbursement, a balanced work-life environment, and a supportive culture.


We are currently seeking an Onsite IT Engineer to enhance our Mid-Market Service division and contribute significantly to our ongoing success as one of the leading privately owned MSPs in the United States.


Position Overview

Location:
Remote work with client interactions.

Schedule:
Onsite support during standard business hours.

Compensation:
Competitive salary based on experience.

IT Engineers play a crucial role in assisting businesses with their technology needs, supporting employees, and addressing daily technical challenges.

Working closely with our Mid-Market Clients offers a unique opportunity to learn and manage enterprise-level systems across the healthcare landscape.

Our employees are equipped with state-of-the-art hardware and tools that streamline their ability to deliver outstanding service, enhancing their skills and experience.

Onsite Engineers are dedicated professionals who provide technical assistance to users promptly and effectively.

They focus primarily on
upgrading infrastructure and addressing Executive support requests as necessary, ensuring that all staff members feel supported.

Onsite Engineers represent Dedicated IT, working to elevate client experiences by solving technical issues with innovative solutions.


Ideal Candidates Will Exhibit Our Core Values:

Collaboration:
Foster teamwork and collective problem-solving to achieve shared goals.

Ownership: Take full responsibility for your role and strive to be the go-to expert in your area.

Exceed expectations by proactively engaging with clients and colleagues.

Dedication: Demonstrate reliability and commitment. Embrace challenges and enhance interactions with clients, partners, and team members.

Empathy: Understand diverse perspectives and show genuine concern for our clients and colleagues. Listen actively and learn from every interaction.

Responsibilities of Onsite IT Engineers

  • Manage support tickets and resolve client issues within agreed timelines.
  • Collaborate with clients, Service Delivery Managers, and Team Leads to ensure high-quality service.
  • Engage in various infrastructure and client projects to enhance the user experience.
  • Create and document tickets with detailed notes, ensuring accurate time tracking.
  • Update technical documentation regularly.
  • Handle email tickets when not on calls or as requested.
  • Escalate complex issues to the Technical Team Lead with comprehensive notes on attempted solutions.
  • Mentor and assist team members as the Subject Matter Expert for specific clients.
  • Identify potential Major Incidents and notify the Team Lead/Service Delivery Manager immediately.
  • Develop alternative solutions when standard procedures do not resolve issues.
  • Provide training to users on supported software and hardware.
  • Assist clients with the implementation of business software and related services.
  • Manage vendor relationships for client support ticket resolutions.
  • Ensure timely follow-up on all cases.
  • Provide regular updates to clients.
  • Support the Professional Services Team and vCIO in testing new configurations.

Required Technical Skills



Advanced knowledge of Network Infrastructure and Cyber Security is essential.Experience with Cisco Meraki or Fortinet is preferred.

Ability to independently troubleshoot problems.Observe daily operations to understand overall IT Infrastructure and industry standards.Assist clients with software installations and related services.Train users on supported software and hardware.Collaborate with vendor support to resolve technical issues.Communicate technical concepts in simple terms.
Intermediate to advanced experience in supporting/troubleshooting:
Workstation hardwareWindows/Mac OSMobile devicesMFADesk phones and headsetsPrinters/ScannersSharePoint/OneDrive/365Active DirectoryDNSDHCPNTFS/File permissionsFirewall/Networking/VPN
Understanding of support tools and techniques used in client services.Typing skills for accurate service ticket documentation.Technical writing and documentation skills.
Education and Experience Requirements

High School Diploma or GED is required.
Certifications:
CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications, or equivalent certifications are preferred.



A minimum of 4-6 years in a relevant advanced role is required.


Prior experience in an MSP environment is essential.Experience in Healthcare IT is preferred.Familiarity with ConnectWise is a plus.Experience supporting medical clients, along with understanding EMR and HIPAA regulations, is preferred.
Benefits:

Comprehensive health benefits.401K plan with company matching.Paid holidays and generous PTO.Clear pathways for personal growth and an open-door policy for addressing concerns.
Thank you for considering a career with Dedicated IT.

Equal Employment Opportunity:

Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.