Customer Experience Ambassador

4 days ago


Lansing, Michigan, United States Planet Fitness - Full time
About the Role

We're seeking a Customer Experience Ambassador to join our dynamic team at Planet Fitness. As a key representative of our brand, you'll provide exceptional service to our members, ensuring their every need is met and exceeded.

Responsibilities:
  • Deliver outstanding customer service, responding promptly to member inquiries and resolving issues effectively.
  • Manage front desk operations, handling phone calls, member check-ins, and new sign-ups with ease.
  • Maintain accurate records and communicate effectively with members and management.
Requirements
  • Previous customer-facing experience, preferably in the fitness or retail industries.
  • Basic computer skills and adaptability to new software systems.
  • Passion for fitness and a strong desire to help others achieve their wellness goals.
  • Excellent communication and problem-solving skills, with a focus on teamwork and collaboration.
  • Punctuality, reliability, and a positive attitude are vital for success in this role.
What We Offer
  • A competitive compensation package, including free black card membership.
  • Ongoing leadership training and opportunities for growth and advancement.
  • Full-time employee health insurance and benefits.

Estimated salary: $42,000 - $58,000 per year, depending on location and experience.



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