Bakery Clerk Position

4 days ago

Eagle River, Wisconsin, United States Kroger Full time
Bakery/Deli Clerk Job Description

Create an exceptional customer experience through outstanding service and maintain a safe, clean environment that encourages customers to return.

Key Responsibilities:

  • Prepare items per customer requests using proper bakery equipment.
  • Offer product samples to help customers discover new items or products they inquire about.
  • Inform customers of bakery and/or deli specials.
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
  • Recommend deli or bakery items to customers to ensure they get the products they want and need.
  • Use all equipment in the bakery according to company guidelines.
  • Prepare foods according to the food temperature logs and follow cooking instructions.
  • Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
  • Adequately prepare, package, label, and inventory ingredients in merchandise.
  • Check product quality to ensure freshness and review "sell by" dates.
  • Properly use kitchen equipment, stove, computerized scale, fryer, steamer, and robot coupe.
  • Label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Understand the store's layout and be able to locate products when requested by customers.
  • Stay current with present, future, seasonal, and special ads.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
  • Display a positive attitude.
  • Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.

Qualifications:

  • Customer Service skills
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math
  • Ability to obtain current food handlers permit once employed

About Us:

Pick 'N Save, a part of the Kroger family of companies, is based in Wisconsin and serves customers in 89 stores throughout the state. We take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

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