Night Shift Supervisor

5 days ago


Miami, Florida, United States Arlo Wynwood Full time
About the Role:

We are seeking a seasoned Front Desk Operations Manager to oversee the overnight operation of our front desk at Arlo Wynwood. As an Overnight Manager, you will be responsible for ensuring seamless guest experiences and liaising with team members to maintain high standards.

Key Responsibilities:
  • Provide exceptional customer service to guests in a variety of situations.
  • Demonstrate integrity and honesty in all interactions.
  • Lead the Front Office Department – Lobby Hosts, providing guidance and support as needed.
  • Facilitate pre-shift meetings to discuss important matters.
  • Communicate effectively with staff using various tools, including development reviews, training sessions, departmental orientation, and regular departmental meetings.
  • Motivate and develop team members to achieve their full potential.
  • Maximize room sales, revenue, and profit by leveraging your expertise.
  • Promote outstanding service and create memorable experiences for our guests.
Requirements:
  • Hospitality Diploma or Degree preferred.
  • A minimum of 2-3 years of experience in a management position.
  • Hospitality or customer service experience is essential.
Compensation:

$62,000 - $82,000 per year.



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