Senior IT Business Analyst, Commercial Systems

4 weeks ago

Lexington, Kentucky, United States Kiniksa Pharmaceuticals Full time
Job Summary

The Senior IT Business Analyst, Commercial Systems will play a key role in developing and implementing technology projects and IT solutions that support our Global Commercial organization.

This role will work closely with peers primarily supporting Commercial Business functions to drive the expansion, operational maintenance, and support of our Commercial applications and analytical solutions.

The ideal candidate will have relevant experience in delivering digital solutions to enable the effectiveness and productivity of teams operating in a rapidly changing commercial landscape.

Responsibilities include:

  • Supporting the day-to-day operations for Commercial applications, including Veeva CRM, Salesforce Health and Marketing Cloud, and Tableau.
  • Reviewing current processes to gather requirements and understand gaps in existing and/or proposed technology/core solutions.
  • Facilitating and leading business process and/or design sessions with the business and technical teams to identify functional and technical requirements.
  • Working with project leadership to determine risk mitigation strategies and document and communicate appropriately to proactively reduce the impact of scope creep.
  • Overseeing development, establishing test scripts, coordinating User Acceptance Testing, and implementing various updates to the Commercial application platforms.
  • Generating documentation to detail the customer solution (business, technical, and testing).
  • Developing, implementing, and managing data exchange technology and processes that optimize data movement, safeguard Kiniksa data, and comply with Kiniksa's policies.
  • Ensuring source system changes are accurately reflected in our Analytical reporting and integration points.
  • Identifying key areas for end-user education and partnering internally to develop and execute.
  • Working closely with IT colleagues to ensure end-user support processes and systems are effectively addressing the needs of the applicable user groups.
  • Ensuring internal and vendor solutions are utilized to track requests, bugs, and issues and ensure the teams are prioritizing items.
  • Proactively identifying and communicating system changes and updates to affected parties in advance.

Qualifications include:

  • 5+ years' experience working in IT and applications experience within the biotechnology/pharmaceutical industry supporting both Commercial and Patient Support organizations.
  • Bachelor's degree in computer science, data science, or a related field.
  • Strong familiarity with source systems (e.g., Veeva CRM, Salesforce Health Cloud) and how data is stored.
  • Experience with Master Data Management concepts and platforms (e.g., Veeva Network and Open Data), omni-channel marketing data, Contact Center applications (Genesys or Five9 preferred).
  • Experience in managing vendors supporting and enhancing Commercial and Analytical applications.
  • Excellent project management skills, including the ability to lead in an environment with multiple partners, vendors, and contending priorities.
  • Strong commitment to compliance and ethical standards.
  • Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.).
  • Ability to travel up to 5%.

Kiniksa is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, transgender status, age, genetics, national origin, protected veteran status, or disability status, or any other legally protected category.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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